Return and Refund Policy - Pure Star

At Pure Star, we are committed to providing a seamless shopping experience. If you are not completely satisfied with your purchase, our return and refund policy ensures a hassle-free process for your convenience.

Order Cancellations

  • Cancellations are accepted within 24 hours of purchase.
  • To request a cancellation, please contact us at order@pure-star.com or WhatsApp us at +91 90237 69805 as soon as possible.

Returns

  • We accept returns within 30 days of delivery.
  • Items must be in their original condition, unworn, and include all tags and packaging.
  • To initiate a return, please contact us at order@pure-star.com.
  • Return shipping costs are the responsibility of the buyer.
  • We recommend using a trackable shipping service to ensure the item reaches us safely.
  • Returns should be sent to:
    PURE STAR – 1058, 1st floor, silver business point, VIP Cir, Uttran, Surat, Gujarat, 394105, India.
  • We do not accept returns for sale items or gift cards.

Exchanges

  • If you need a different size, color, or product, we are happy to assist you.
  • Contact us at order@pure-star.com for guidance on the exchange process.

Return Conditions

  • Buyers must initiate the return within 30 days of delivery.
  • Buyers are responsible for return postage costs.
  • The item must be returned in its original condition. If the item is damaged or not in original condition, the buyer may be responsible for any loss in value, as determined by the seller.

European Union 14-Day Cooling-Off Period

  • If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
  • The item must be in its original condition, unworn, with all tags and packaging intact.
  • A receipt or proof of purchase is required for returns.

Refunds

  • Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
  • If approved, refunds will be processed to your original payment method within 10 business days.
  • Please note that banks and credit card providers may take additional time to process and post the refund.
  • If you have not received your refund after 15 business days, contact us at order@pure-star.com.

At Pure Star, your satisfaction is our priority. If you have any questions or need further assistance, feel free to contact us at any time. Thank you for shopping with us!